General documents

Detailed Transaction Cancellation Rules
(PDF)

Forms

Recall request in respect an erroneous transaction form
(PDF) Request for withdrawal of the Recall Request of erroneous transaction form
(PDF) Declaration of will of Member being the other party to the transaction form
(PDF)

Support materials

Instructions for a Recall request in the M7 system
(PDF) Model of Recall Request of erroneous transaction
(PDF) Recall Request of transaction - message template
(DOCX) Instruction for a Recall request in the X-Stream system
(PDF)

 

Details of the transaction cancellation on TGE - video